Service Request Form

Cryopak Digital is committed to high quality service and support for our product lines.

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Please contact our support team at:

TechSupport@cryopak.com

Service Request Form

If sending units back include a copy of the form with the returning package. The Cryopak Service Department will evaluate the received units and provide a service quote for your approval. If expedited service is required, please discuss with your sales rep or service technician. If you need to return defective goods to Cryopak Digital, Inc. USA, Please complete all appropriate sections of this form and return it together with the product.

  • Kindly complete one form for each returned product.
  • Please do not complete separate form for similar type of units with same fault or requirement.
  • Please do not separate peripherals like external sensors, if they are being sent with a logger.

    If you have discussed this fault with a distributor or Cryopak Digital staff member please indicate here:

    Customer details:

    Billing

    Shipping

    Faulty goods details & Service request

    Please indicate by checking adequate boxes what actions required. If you have received any additional correspondence relating to the matter please attach it to the document.

    Service

    Calibration

    (including NIST Traceable certificate)

    Set Points

    Please check the option that best describe the fault you have encountered

    Fault diagnostic

    Please ensure you have tried all the suggestions outlined in user manuals and software help file prior to submitting this form.